Frequently Asked Questions

What happens if I select local pick-up?

Well, local pick-up applies to anyone willing to come to us in Calgary and pick-up your purchases, free of charge. Local pick-up is available in Calgary at Ninth and Brick in Inglewood  (1312B 9 Ave SE, Calgary, AB). You can pick up your purchases free of charge. Simply select Local Pickup as your delivery option at check-out and we’ll send you an email when it’s ready for pick-up. 

All current healthcare guidelines are adhered to for pick-ups. 

Local pick-up is currently only available at Ninth and Brick. Please check their hours as they vary.

How do I see your blankets in person?

Check out our stockist page for places to shop in person. Also, a new personalized shopping experience is coming soon! Keep an eye out for news.

How can I become a stockist?

Are you interested in carrying our products? Send us an email at info@hearprintthreads.com

Do you offer wholesale?

Yes, we do! If you are interested in carrying our products or learning more please email us at info@heartprintthreads.com.

Where are you located?

We are in Calgary, Alberta, Canada. We’ve recently acquired a new warehouse space (not yet open to the public) and we can’t wait to share it with you! We’ll keep you posted.

How does your one-for-one blanket donation work?

When you buy a blanket, we send you your cozy new blanket, and we also allocate one to our donation program. We work directly with multiple foundations around Canada such as children’s crisis centers, shelters, women’s facilities, Indigenous crisis groups, LGBTQ+ crisis groups, and others.

We personally deliver baby, single and double blankets to these organizations depending on their need, usually 25-50 at a time. Blankets can be used as a fundraiser, but are more often given to people using the services of these amazing organizations. To see where we donate and to learn more, click here

For each sale of a bag, a portion of proceeds goes to raise awareness for youth hunger in our communities and create sustainable systems for child nutrition. 

When you buy from Heartprint Pets, a portion of your purchase is donated to AARCS.

How does my organization get donation blankets?

Contact us here to nominate an organization and we’ll be sure to get in touch! Whether it’s for a one time event or more consistent donations, please reach out.

What are your products made of?

Our original blanket lines are made from 100% high grade post-consumer recycled acrylic. It’s been brushed to give it that extra cozy feel. 

Our Lana Line is made from 90% wool and 10% cotton. It’s brushed on one side, and left tight on the other for a finished look. 

Our Weekend Traveller Bags are made from top grain, high quality leather straps and a traditionally patterned exterior made with a high quality blend of cotton and synthetic fibre.

Our Forever Bags are made from high quality, top grain leather and durable, soft nylon.

How do I wash my new blanket?

Washing Instructions: 

Are you fair trade certified?

We work very hard to make sure our artisans are acknowledged and paid fairly, that we are as sustainable as possible and that our products are fair trade. However, we are not yet fair trade certified. It is a title we are passionate about and we continue to work towards it. We are also working towards our B-Corp certification. We actively run our business to these standards, and we’re excited to have the stamp of approval soon. 

Do you design any items yourself?

We love to leave a lot of the creativity up the artisans, but we do also collaborate on many items. We hand pick many of the colors used in the blankets and our latest blanket style, Tree Line, was designed by the Heartprint Threads team. Our new Forever Bags are crafted by Miguel, and were designed by Heartprint Threads. We are thankful to be able to work together to create amazing products!

Where do you get your blankets?

Our products come from Ecuador. We work with five families and we head down to Ecuador yearly, working closely with the artisans to provide the best product possible and to ensure proper working conditions for the artisans and makers we work with. Learn more about the artisans we work with here

What is Heartprint Pets?

Heartprint Pets is a fun pet brand that we launched in 2020. Collars, leashes, bandanas and more!

About Us

Learn more about us here.

Read more about our Mission, Vision, and Values.